Shipping & Returns
Announcement: Dear valued customer, We would like kindly remind you that we normally need 3-5 working days to process your order before shipment. Listed below you will find estimated Transit Times (Does not include current processing time).
Our USA warehouse is closed temporarily closed due to the China Zero Covid Policy disruption. All of the order ship from Shanghai China and Hong Kong.
How long will it take to receive my order if I live in__?
✖ USA (USPS) 8-15 business days
New York, Chicago, New Jersey and California 8-12 business days
Rest of the USA 8-13 business days
Hawaii , Alaska , Puerto Rico and Overseas Territories 8-15 business days or more.
✖ Canada（Canada Post）8-20 business days
✖ Mexico（ESTAFATA Express） 8-20 business days or more
✖ Australia and New Zealand（Australia Post or New Zealand Post） 7-12 business days
✖ Europe 5-15 business days
- UK (Royal Mail) 8-12 Business days
- Germany (DHL Packetl) 8-12 Business days
- France (La Postel) 8-12 Business days
- Italy (Poste Italiane l) 8-12 Business days
- Rest of the Europe Countries (PostNL) 9-22 business days
✖ Japan and South Korea (EMS) 4-8 business days
✖ Hong Kong, Macau and Taiwan (SF Express) 2-5 business days
✖ Malaysia, Singapore and Philippines (FedEx) 2-5 business days
✖ UAE, Qatar, Israel, Kuwait and Saudi Arabia (Vnlin) 8-14 business days
✖ Rest of the World (Standard Air Mail) 5-30 business days
How to track the status of my order?
USA or Canada, Please check out USPS or Canada Post official site with the tracking number we send you for the status.
Mexico（ESTAFATA） Please check out http://www.pfctrack.com/
Australia and New Zealand Please check out Australia Post, New Zealand Post official site or http://www.pfctrack.com/
Europe Please check out http://www.pfctrack.com/ or your local Post official
Japan, South Korea Please check out https://www.ems.post/en/global-network/tracking
Malaysia, Singapore and Philippines please check out FedEx official site
UAE, Qatar, Israel, Kuwait and Saudi Arabia Please check out http://www.winlinklogistics.com/
Rest of the World Please check out the site that we email you
Most of the orders upgrade to DHL or FedEx for $30-$40. Usually 2-5 business days for delivery.
3.What should I do if my package is lost?
Please email us email@example.com
We will issue a full refund or sent you a replacement.
For international orders, delivery times vary due to customs. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-releated delays or events outside of our control.
During holiday period, for example, May's International Labour Day, October's National Holiday, Thanksgiving, Christmas, New Year and Chinese New Year, Shipping speed will be impacted due to less workforce and large parcel volumes, please kindly be informed. If you'd like your order to be delivered faster, please choose DHL as shipping method during holiday period..
Famuji Sneaker orders can be returned if the merchandise is in its original condition (new, unused, unwashed, and unaltered) within 7 days of receipt for a full refund in the original form of payment. All original packaging shall be returned with the product. Read below how returns work:✖ Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by us. Please contact us to organise pre-paid postage.
✖ We send for FREE one more item, if accidentally the previous shipped item is lost by the carrier.
✖ Return postage costs will be at your expense if you don't like the item you bought or if you have ordered the wrong size. Please note that the measurement you find in the product descriptions are accurate.
✖ We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by us.
✖ If you need to return an item, simply email us firstname.lastname@example.org before you ship your return, we'll inform you with the address where to ship.
✖ Refunds will be issued via PayPal. We'll notify you via e-mail of your refund once we've received and processed the returned item.