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Shipping & Returns

Shipping

We can ship to literally any address in the world. Our website is fully integrated with couriers to calculate your shipping cost. When you place an order, we will provide shipping fee for you based on the shipping option you choose. Currently, we selected EMS ePacket, EMS Express, DHL and FedEx for our shipping. All orders sent through the delivery network have tracking capabilities, allowing you to view where your item is during the delivery process. And we aim to ship your orders within 2-4 working days. 

For international orders, delivery times vary due to customs. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-releated delays or events outside of our control.

 

1. $5 EMS ePacket 

5 - 12 business days delivery with EMS ePacket for 38 countries, which includes USA, Canada, Australia, New Zealand, UK, France, Germany, Italy, Spain, Austria, Belgium, Denmark, Finland, Hungary, Ireland, Luxembourg, Netherlands, Norway, Portugal, Sweden, Switzerland, Russia, Kazakhstan, Poland, Turkey, Japan, South Korea, Malaysia, Indonesia, Singapore, Vietnam, Thailand, Taiwan, Hong Kong, Israel and Saudi Arabia.


How long will it take to receive my order if I choose EMS ePacket?

✖ USA 5 - 10 business days 
New York, Chicago, New Jersey and California 5-8 business days 
Rest of the USA 6 - 10 business days 

Overseas Territories and Puerto Rico 10 business days or more
✖ Canada 6 - 10 business days
✖ Australia and New Zealand 5 - 10 business days
✖ Europe 4 - 11 business days
UK and France 5 - 8 Business days
Russia and Kazakhstan 10 business days
Rest of the European Countries 6 - 11 business days
✖ Japan, South Korea, Taiwan and Hong Kong 2 - 5 business days
✖ Malaysia, Indonesia, Philippines, Singapore, Vietnam and Thailand 5 - 10 business days

2. EMS Express

EMS Express is offered for below countries which is an upgrade service from EMS ePacket with faster delivery speed. Orders upgrade to EMS Express shipping for $5 -$15. Usually 2 - 7 business days for delivery. USA, Canada, Australia, New Zealand, UK, France, Germany, Spain, Belgium, Denmark, Finland, Ireland, Netherlands, Portugal, Switzerland, Russia, Kazakhstan, Bulgaria, Croatia, Japan, South Korea, Malaysia, Indonesia, Singapore, Vietnam, Thailand, Sri Lanka,Taiwan, Hong Kong, Israel, Oman, UAE and Saudi Arabia.

 

3. DHL& FedEx

For countries not covered by EMS ePacket or EMS Express, we can ship via either FedEx or DHL depends on your preference.

 

Returns Policy

Famuji Sneaker orders can be returned if the merchandise is in its original condition (new, unused, unwashed, and unaltered) within 7 days of receipt for a full refund in the original form of payment. All original packaging shall be returned with the product. Read below how returns work:

✖ Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by us. Please contact us to organise pre-paid postage. 
✖ We send for FREE one more item, if accidentally the previous shipped item is lost by the courier.
✖ Return postage costs will be at your expense if you don't like the item you bought or if you have ordered the wrong size. Please note that the measurement you find in the product descriptions are accurate.
✖ We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by us.
✖ If you need to return an item, simply email us inquiry@famujisneaker.com  before you ship your return, we'll inform you with the address where to ship.
✖ Refunds will be issued via PayPal. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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